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Hair Extension Studio, LLC

Policies

Security Online

At Sew-in Hair Care Products, we understand how important security is to you. When you place an order with us you can be assured that your order will be placed safely and securely.

Shipping Online Orders

PLEASE NOTE: *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. **Second Day and Overnight Service is not available for special exceptions please contact us at www.sewinproducts@yahoo.com or 855.783.3639.

*Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.

* We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.

Shipments to APO/FPO and P.O. Box Addresses

·         Most items may be shipped to a P.O. Box or Military APO / FPO address, but some restrictions apply.

·         Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service.

Shipping to U.S. Territories, Alaska, and Hawaii

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. If you have any questions concerning the shipment of your order, please contact us via email sewinproducts@yahoo.com or 855.783.3639.

Shipping / Handling Charges

Most orders will be charged a standard shipping and handling fee of $7.50.  This may be subject to review based on the quantity and weight of orders.

Returns & Exchanges

If for any reason you are not completely satisfied with your Sew-in Hair Care Product purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount or exchange the item(s) for other Sewin hair care products of your choosing.

1) Please send a copy of your original invoice and place it inside the return package.

If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.

2). Pack the items carefully to avoid damage in transit. Please address your return package to:

6138 Greenwood Rd. Suite 500 Shreveport La.71119

3) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

We’re sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.

Your return or exchange request will be processed promptly.

* Most returns are processed within 3-5 business days of receipt.
* Most exchanges are processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased on sewin hair care products Online may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us at sewinproducts@yahoo.com or 855.783.3639.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 855.783.3639.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Item Availability

Temporarily Out of Stock / Backordered Items:
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 855.783.3639 and we will be happy to assist you.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to all states and territories and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping and handling charges (as required). If you have other questions regarding sales tax, please feel free to email sewinproducts@yahoo.com.

Payment Options

The following credit cards are accepted for payment:*

·         American Express

·         Discover

·         MasterCard

·         Visa

*Credit cards issued by a U.S. financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S.

Credit cards with billing addresses outside the U.S

·         CODs

·         Layaway plan

·         Personal Checks

·         Money Orders

Important Information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

Order Processing*

·         Most orders are processed within 1 – 2 business days (processing time does not include weekend days).

·         Orders placed on Saturday and Sunday will be processed the following Monday.

·         Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

We are currently unable to accept orders that are billed or shipped to destinations outside the U.S.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 855.783.3639.  We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

·         Item(s) not available.

·         Difficulty in processing payment information.

·         Cannot ship to the address provided.

·         A duplicate order was placed.

·         Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at 855.783.3639  or via sewinproducts@yahoo.com email.

 

Communications to Serve You

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Sew-in Hair Care Products Online offers its customers.

Customized Service

We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.

How We Protect Personal Information

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our Site, you can send an email to sewinproducts@yahoo.com.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Comments

We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at sewinproducts@yahoo.com.